FAQ

Who is Your Brand Company?

Your Brand Company was created on the basis of producing quality products, made in the USA, that look & feel great, while promoting our customer's brand, team or organization. We don’t mess around when it comes to custom and personalized products! We design them as if we are part of your team or your business - we don't want your items looking clownish with the low quality clip-art that other companies provide. When dealing with us, you get a quality product, along with quality design and service. Gone are the days of dealing with minimum quantities and getting stuck with low end rubberized screen print with stock logos on heavy uncomfortable and sweat soaking stock apparel! We use the best variety of materials available, because we know that today’s game changers need moisture-wicking materials with sublimated graphics that won’t crack, fade or fall apart in the wash.

What is Sublimation?

In short, Sublimation is putting digital graphics from a digital device onto fabric through heated dye that absorbs into the material permanently. Here is the Saturday Morning Science Guy explanation: Digital Sublimation is the process where dye ink is heated at over 400° into a gas then transferred onto fabric creating a bond, then the dye cools and becomes solid once again. This allows for a smooth transition from what you see on your screen to what is seen on fabric. There is almost no limit to the amount of colors with this process and this allows for the natural wicking materials to remain breathable and also maintain its strength and durability.

How does Your Brand Company compare to everyone else out there?

All combined, our American-made quality, service, timelines and prices are really hard to beat! Working directly with the manufacturer here in the USA means you're getting a much higher level of personalized service and quality control. It means that if something comes up, we are there for you!

Yes, you may think that going overseas will be "cheaper" but for the most part, you get what you pay for. Reliability & quality will be questionable due to the varieties of international manufacturing, language confusion, and time differences. Plus, once your overseas order is ready, you'll need to add-on additional fees, shipping and duty, and what if your order gets stuck at sea, or it may be delayed in production and you'll need to dish out the exorbitant price of shipping it international air. All of a sudden you're paying way more than you initially thought you were "saving" for a lesser quality product that may not even get to you on time (or at all!) 

When you place your order with us, you will get your order on time! Made in the USA means it ships from the USA, and we will get it out the door for when you need it, no stress. Better quality control, no language confusion, and Eastern Standard Time - all these things are what make us great and keep our customers loyal and coming back for more.

 

Is there an order minimum for custom design?

Nope. You can order one jersey and we’d be fine with it! Depending on the quantity, you may be subject to a fee, but the beauty is that there is no initial minimum piece order (which is already awesome!), and when you have new team members come on board, you won’t have to meet a minimum order requirement! If you only need 2 shirts, we will make those 2 shirts!

Do you have any up-charges? 

Do we charge extra for individual names or numbers? NOPE! There are no art or set-up fees (unless you request a custom sample in which case the art fee will be removed at time of actual order being received, or if the artwork is incredibly complex we may have to charge an art fee for the designer's creative time). We do charge a small $3 per item fee for items sized 2XL and above. Many times people join the group late and will need an a garment. Add-on orders of 5 or less pieces there is a 100% upcharge per item. Add-on orders of 6-11 pieces there is a 50% upcharge per item. There is no upcharge for orders of 12 pieces or more of the same type of item of the same design (12 shirts, 12 hoodies, 12 hockey jerseys, etc).

What about shipping? 

We do charge for shipping, unless you choose to use your own UPS account. We do have reasonable rates with UPS and we pass them on to you. All orders are F.O.B. our South Florida location. 

What can I expect after I place my order?

Once payment is collected, your personalized digital proof(s) will be generated (only for newly created art, retail items are not proofed unless changes are requested during the checkout process). You will receive your proof(s) via the email you submit with your order. The proof email you receive you can reply with an approval or request changes. After approval your order goes into production, once your approval is sent there is no way to make any further adjustments.

How long until I get my order?

Custom orders – our standard turnaround is 4 weeks from order approval until delivery. Some orders can take longer due to seasons of high volume. Each order is made-to-order, and are fulfilled on-demand, exclusive to you, with no minimum quantity needed. Rush options may be available, just ask us! For more details, email sales@yourbrandcompany.com and to request a complimentary mockup. If you have a very firm in-hands date that is in less than 20 business days from time of order placement, you must make this clear up-front in your comments on the order. Failure to indicate this will incur a rush fee due prior to order shipping.

Can I machine wash your items?

Yes! Unless otherwise stated on the product tag you can machine wash our items. Turn garment inside-out before washing. Machine wash in cold water. Do not bleach, iron or dry clean garments. Some pilling (especially with tumble drying) is normal, and washing inside out helps with this. We recommend hanging our items to dry, or cold tumble dry on the gentle cycle, if necessary.