FAQ

Who is Your Brand Company?
Your Brand Company is  a group of Graphic and Fashion Designers who love creating top notch products that look and feel great, while promoting your brand, team and organization. We don’t mess around when it comes to custom and personalized products, we design them as if we are part of your team and we don’t like looking clownish with low quality clip-art the other companies provide. When dealing with the YBC you get a quality product along with quality design and service. We use the best variety of materials that are available. Gone are the days of dealing with minimum quantities and getting stuck with low end rubberized screen print with stock logos on heavy uncomfortable and sweat soaking stock apparel, today’s game changers need moisture wicking materials with original sublimated graphics that won’t crack, fade or fall apart in the wash.

 What is Sublimation?
In short, Sublimation is putting digital graphics from a digital device onto fabric through heated dye that absorbs into the material permanently. Here is the Saturday Morning Science Guy explanation: Digital Sublimation is the process where dye ink is heated at over 400° into a gas then transferred onto fabric creating a bond, then the dye cools and becomes solid once again. This allows for a smooth transition from what you see on your screen to what is seen on fabric. There is almost no limit to the amount of colors with this process and this allows for the natural wicking materials to remain breathable and also maintain its strength and durability.

How long until I get my order?
Custom orders – we strive for 3-4 weeks from artwork approval for delivery. Retail items take around 2-4 weeks from payment for delivery. While we try for 3-4 weeks, some orders can take longer due to times of high volume. Each order is made-to-order, and orders are fulfilled on-demand, exclusive to you with no minimum quantity needed. Rush options may be available, email sales@yourbrandcompany.com for more details.

Can I machine wash your items?
Yes unless otherwise stated on the product tag. Care Instructions: Turn garment inside-out before washing. Machine wash in cold water. Do not bleach, iron or dry clean garments. We suggest hang dry or cold tumble dry gentle if necessary.

Ordering Instructions?
Select your product and choose a size, material and/or version (i.e. color/design) when applicable. Add your size groupings to the cart one at a time. When checking out, list your team with the NAME – NUMBER – SIZE for each garment in the “Order Notes” section if necessary. You can also email us your order and all details to sales@yourbrandcompany.com.

What can I expect after I place my order?
Once payment is collected, your personalized digital proof(s) will be generated (only for newly created art, retail items are not proofed unless changes are requested during the checkout process). You will receive your proof(s) via the email you submit with your order. The proof email you receive you can reply with an approval or request changes. After approval your order goes into production, once your approval is sent there is no way to make any further adjustments.

Is there an order minimum for custom design?
Nope. You can order one jersey and we’d be fine with it. The beauty in that is, there is no initial order minimum (which is already awesome), and when you have new team members come on board you won’t have to meet a minimum order requirement that other manufacturers may have for custom orders.