FAQ


Who is Your Brand Company?

Your Brand Company was created on the basis of producing quality products, made in the USA, that look & feel great, while promoting our customer's brand, team or organization. We don’t mess around when it comes to custom, personalized products! We design them as if we are part of your team or your business - we don't want your items looking terrible with the low-quality clip-art that other companies provide!

When dealing with us, you get a quality product, along with quality design and service. Gone are the days of dealing with minimum quantities and getting stuck with low-end rubberized screen print with stock logos on heavy, uncomfortable, sweat-soaking stock apparel! We use the best variety of materials available, because we know that today’s game changers need moisture-wicking materials with sharp sublimated graphics that won’t crack, fade or fall apart in the wash or fade in the sun. We want you to look just as great as you feel!

What is Sublimation?

In short, Sublimation is putting digital graphics from a digital device onto fabric through heated dye that absorbs into the material permanently. Digital Sublimation is the process where dye ink is heated at over 400° into a gas then transferred onto fabric creating a bond, then the dye cools and becomes solid once again. This allows for a smooth transition from what you see on your screen to what is seen on fabric. There is almost no limit to the amount of colors with this process and this allows for the natural wicking materials to remain breathable and also maintain its strength and durability.

How does Your Brand Company compare?

All combined, our American-made quality, service, timelines and prices are really hard to beat! Working directly with the manufacturer here in the USA means you're getting a much higher level of personalized service and quality control. And it means that if something comes up, we are there for you!

Yes, you may think that going overseas will be "cheaper" but for the most part, you get what you pay for. Reliability & quality will be questionable due to the varieties in international manufacturing, language confusion, and time differences. Plus, once your overseas order is ready, you'll need to add-on additional fees, like international shipping and duty. But what if your order gets stuck at sea? Or if it's delayed in production? You'll need to dish out the exorbitant price of shipping it international air! All of a sudden you're paying way, way, WAY more than you initially thought you were "saving", for a lesser quality product, that may not even get to you on time (or at all!) 

Made in the USA means it ships from the USA, and we will get it out the door for when you need it, no stress. Better quality control, no language confusion, and Eastern Standard Time - all these things are what make us great and keep our customers loyal and coming back for more. 

Is there an order minimum for custom design?

Nope. You can order one jersey and we’d be fine with it! Depending on the quantity, you may be subject to a fee, but the beauty is that there is no initial minimum piece order! If you only need 2 shirts, we will make those 2 shirts!

Do you have any up-charges? 

Do we charge extra for individual names or numbers? NOPE! There are no art or set-up fees for that! If you request a custom sample, there is an art fee, but this will be removed at the time of the bulk order being received. If the artwork is incredibly complex for an order, we may have to charge an art fee for the designer's creative time. We do charge a small per item fee for items sized 3XL and above. 

Many times people join the group late and will need a garment. Add-on orders of 5 pieces or less pieces are subject to a 100% up-charge per item. Add-on orders of 6-11 pieces are up-charged at 50% per item. There is no up-charge for orders of 12 pieces or more of the same type of item, of the same design (12 shirts, 12 hoodies, 12 hockey jerseys, etc). Accessories may be subject to larger minimums, please ask us.

What about Shipping? 

We do charge for shipping, unless you choose to use your own UPS or FedEx account. If you don't have your own account, we have reasonable rates with UPS and we pass that on to you. All orders are F.O.B. our South Florida location. 

What can I expect after I place my order?

Once payment is collected, your personalized digital proof(s) will be generated (only for newly created art, retail items are not proofed unless changes are requested during the checkout process). You will receive your proof(s) via the email you submit with your order. The proof email you receive you can reply with an approval or request changes. After final approval, your order goes into production, and there is no way to make any further adjustments.

How long until I get my order?

Custom orders – our standard turnaround is 4 weeks from order approval until delivery. Some orders can take longer due to seasons of high volume. Each order is made-to-order, and are fulfilled on-demand, exclusive to you, with no minimum quantity needed. Contact our customer care team request a complimentary mockup. 

If you have a very firm in-hands date that is in less than 20 business days from time of order placement, you must make this clear up-front in your comments on the order. Failure to indicate this will incur a rush fee due prior to order shipping.

What if I need something way faster?

We are happy to offer rush options for you - Just ask us

Can I machine wash and/or machine dry your items?

Turn the garment inside-out before washing. Machine wash in cold water. Do not bleach, iron or dry clean garments. We strongly recommend hanging our items to dry, however if necessary, you can tumble dry cold on the gentlest cycle. Some pilling (especially with tumble drying) is normal, and washing inside out helps with this. Do not include any equipment in the washer or dryer while cleaning your custom garment.

What is your return policy?

All items are custom and made-to-order. Because our items have been customized just for you with a logo, name, number etc, they are not eligible for a return or exchange unless the item is determined to be 100% free from defects in materials and decoration. 

How do I send my return to you?

Please contact our Customer Care T eam to confirm that your order is eligible for a return/exchange, and they can send you a prepaid label to return the item(s) to us via UPS. Once received, we will review and return/exchange as outlined above, or as discussed with our Customer Care Team. Any items returned without prior approval, will be donated to a local charity and your account will not be credited.